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Instant Messaging Tips for Greater Productivity

by | Jul 10, 2019 | Business, MyTek Blog


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Effective communication forms the backbone of any successful organization. Modern communication tools ensure that you stay in constant touch with your colleagues and share ideas. When it comes to communications, instant messaging tips and tools are still the leaders.

However, instant messaging needs to be used with caution. Failure to do so can blur the professional lines and create interpersonal problems.

In this blog, we’ll explore why you should use instant messaging to enhance organizational productivity.

Lowers Chances of Errors

Miscommunication can result in the exchange of false information. This information can lead to decreased productivity and lead to business losses. In such cases, customers will no longer trust your business.

With instant messaging, employees can quickly clear doubts and prevent misunderstanding. In this way, the chances of error are reduced, and your business productivity is enhanced.

Enhances Accountability

Instant messaging fosters company-wide dissemination of information in a shorter time interval. Employees across different platforms can share their milestones or work responsibilities on a single platform. This exercise keeps your employees more focused and helps them to complete tasks with perfection.

Boosts Teamwork

Instant communication fosters greater cooperation among peers. Workers can clarify all the doubts instantly, leading to fewer instances of misunderstanding. Also, if projects cover different departments, an instant message saves time by reducing logistics involved in a physical meetup.

Effective Resolution of Problems

With instant messaging, you can get in touch with multiple talented individuals in an organization to solve problems. You don’t need to wait for the work to be done. If one is busy, you can switch to the other employee, thereby enhancing business efficiency.

How to Use Instant Messaging at the Workplace?

For instant messaging to work correctly, ensure that your staff is trained to use the ideal messaging tools. Your messaging app functionality should align with your business goals so that productivity remains high. You may want to consider some best practices to create an effective instant messaging system:

  • Limit the conversation time: Ensure that your staff does not end up chatting all day without a plan. Encourage them to decide on a definite start and end time for the conversation. Also, ensure that it is constructive.
  • Maintain professionalism: Conversations via instant messaging software should remain strictly professional. The software shouldn’t be used to share jokes, memes, or other non-productive material. 
  • Don’t over-rely on it: Not all conversations are possible via instant messaging platforms. Specific discussions surrounding employee performance works best in a face-to-face manner.

Do you have any thoughts regarding instant messaging at the workplace? If so, feel free to drop in your ideas in the comments section below.


Tim - Team

Tim Tiller, LMSW

Tim Tiller, MSW brings a deep service background to his role at Mytek, having graduated from McDonald’s management training program, fresh out of high school, and working his way up through the ranks in the hospitality industry. He has led two prior companies – Multi-Systems Inc., an IT-focused organization providing technology to hospitality companies (where he was named President at age 36), and most recently, as Chief Operating Officer for Jewish Voice Ministries International.


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