Since 1996, Zachar Law Firm has been securing favorable settlements and large verdicts for its clients as a Phoenix-based plaintiff’s personal injury and wrongful death litigation law firm. While the firm has grown from a few employees in its early days to a team of nearly 40 with seven attorneys, it “still operates like a small family business,” according to its founder and lead attorney Chris Zachar. With growth also came the need for ongoing reliable, trusted IT support.
Zachar was fortunate to find Evans Computer Solutions, LLC as its managed IT partner early on who was their partner for 15 years. A decision by Lila Evans, owner of Evans Computer Solutions, LLC, to retire and dissolve her firm meant it was time for Zachar to make a change.
“We were not looking for a new IT partner,” said Zachar. “Lila had done her homework and found MyTek as a replacement for her IT clients, so we decided to give them a try.”
Having the same IT partner for 15 years and being happy with that relationship meant that Zachar would have to go through a transition process that they had not had to experience for many years. They were also concerned about responsiveness, as their previous vendor had always been quick to respond and resolve issues.
“IT is crucial to our business – all of our data for all of our clients is securely stored online. If that goes down, we are literally treading water until it goes back up,” stated Zachar. “Having a new resource be highly responsive was very important.” Chris Zachar, Owner & Attorney Zachar Law Firm
From Evans perspective, it was important that she found the right fit for her clients. On the top of her list was that they be client focused.
“At Evans Computer Solutions, we look at our clients as individuals, not machines. I could tell right away when I initially spoke with Tim Tiller [CEO of MyTek] that they are a company interested in the client and service first. They are not just about making money.”
“There was definitely a learning curve as we transitioned to MyTek,” said Zachar. “They had to learn our CRM system and how to connect with it as well as how we were connected with all of our software and systems.”
Zachar said that from his standpoint MyTek did very well with the transition process despite a few hiccups that were to be expected with such a change. He noted that MyTek has been very quick to respond and has shown themselves to be a competent IT company.
“I believe the transition went very well as I did not hear a single complaint from Zachar,” said Evans. “To me the transition was the most important part.”
“What was so important to us about our previous vendor was how available and responsive they were, and MyTek has proven to be very adept this way as well. Being very responsive is a non-negotiable for me,” said Zachar.
Zachar noted the following benefits from the transition from Evans Computer Solutions, LLC to MyTek:
• A smooth transition after having the same IT partner for 15 years.
• MyTek’s ability to quickly learn and integrate with Zachar’s systems, notably its CRM.
• Continuity in quick response times, something critical to Zachar and highly valued in their previous IT partner.
• MyTek’s fresh eyes on their IT systems and strategic recommendations for the company’s IT infrastructure.
• Ensuring their IT systems have the most up-to-date software.
• Looking at their IT critically for maximal economy and efficiency.
• Pricing with MyTek that they believe is fair and comparable to their previous vendor.
“IT is not my area of expertise, so I rely on our IT partner heavily in this area. MyTek has proven to be a reliable, responsive partner. I’d definitely recommend them.” – Chris Zachar, Owner & Attorney Zachar Law Firm
Owner & Attorney Zachar Law Firm
“IT is crucial to our business. An IT partner that is responsive is a non-negotiable to me, and MyTek has been very responsive to what we need.”
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