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Three Gifts for Your IT Resource

by | Dec 14, 2018 | Miscellaneous, MyTek Blog

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We can admit that our professional relationship with the IT professional may not be the best one! We may even go ahead and call it a toxic relationship as one person (the IT resource) is doing way more work than any of us. We don’t want that, do we? So here are some tips for building a better rapport with the IT resource in all of our lives which will cost us nothing but improve our relationships with them.

Awareness regarding security concerns

There is no shame in admitting that not everyone is tech-savvy, and everyone’s strength lies in different areas. However, this leads to security issues and other technical problems. These most often occur from the actions of other employees, and these issues ultimately fall upon the IT professionals to solve.

So, if other employees take the initiative to learn the security concerns and procedures, it would make them less dependent and be of great help in reducing the workload of IT professionals. 

More cloud computing

Cloud computing offers faster, flexible, and less complicated solutions to IT issues and outdated tasks. With the use of cloud computing, the employees can do those tech tasks themselves without requiring the assistance of IT professionals every time. Additionally, this also clears up their hectic schedules and allows them to focus on their work and be more productive in their own space without distractions.

Hearing them out

The IT professionals usually have a lot on their plate. They have to focus on their work and also solve technical issues of other people. They are often at the receiving end of the frustrating and angry employees when there is a delay. Also, they often go unappreciated for the workload they take up and the efforts they put into the smooth functioning of the processes.  

So, the other employees must give the them the respect and appreciation they deserve. Their issues need to be heard and considered to create a better rapport between them and other employees. It is time their inputs and decisions are taken seriously. It is this expertise of IT people that is crucial for the business.

Encouraging your fellow employees to learn basic technical information and keeping these basic pointers in mind will help build a trustworthy and understanding working relationship with your IT professionals.

ABOUT THE AUTHOR

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Tim Tiller, LMSW

 
Tim Tiller, MSW brings a deep service background to his role at Mytek, having graduated from McDonald’s management training program, fresh out of high school, and working his way up through the ranks in the hospitality industry. He has led two prior companies – Multi-Systems Inc., an IT-focused organization providing technology to hospitality companies (where he was named President at age 36), and most recently, as Chief Operating Officer for Jewish Voice Ministries International.

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