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Michael Fameli, Director of Client Experience

Michael Fameli
Director of Client Experience

Why do you do what you do?

I get great pleasure solving problems, educating and making life easier by leveraging technology and developing efficient processes

What is your definition of service?

Seeking to understand someone's need and applying all knowledge and resources I have to deliver beyond their expectations in a timely manner while educating them using simple and common examples to explain details and options.

Favorite candy bar?

It depends on the setting ... most of the time it is licorice (black or red) and while normally do not drink soda, when I am camping/vacationing, there is something magically about enjoying a snickers while sipping a Dr Pepper.

One word that describes your outlook on life?

Giving

What game or movie universe would you most like to live in?

Westworld or Wild, Wild, West

What age do you wish you could permanently be?

40

Would you rather go hang gliding or whitewater rafting?

Hang Gliding

What would be your first question after waking up from being cryogenically frozen for 100 years?

Could I have some hot chocolate?

What would be your ideal way to spend the weekend?

Doing anything with my kids and grand kids, especially if it involves an outdoor activity and water.

When you think about technology- what comes to mind?

Improving quality of life for all living things

What's the farthest you've ever been from home?

Sydney, Australia

What's the best way to start the day?

Swimming in a cool, but not cold body of water watching the sun rise.

Jen Zima-Rogers, IT Account Manager

Jen Zima-Rogers
IT Account Manager

Why do you do what you do?

I really enjoy helping people in all aspects of life and with my every day work duties. The satisfaction of hearing or seeing someone happy after I’ve solved their problem, or guided them through a quicker, easier way to do something or just being there to support my team with whatever is going on that day makes me smile. It’s all about SERVICE of all kinds and what can I do today to make someone else’s day better than mine.

What is your definition of service?

The act of going above and beyond what is expected of me to help someone solve their problem in whatever the “problem” may be.

Favorite candy bar?

Twix

One word that describes your outlook on life?

Bright

What game or movie universe would you most like to live in?

I have no clue. Lol.

What age do you wish you could permanently be?

11, I had no worries in life except riding my bike, listening to Michael Jackson or Duran Duran and being way too competitive in Physical Education class. Those were the good days!

Would you rather go hang gliding or whitewater rafting?

Hang Gliding

What would be your first question after waking up from being cryogenically frozen for 100 years?

I would want to know about my family.

What would be your ideal way to spend the weekend?

Any time I get to spend with my husband and our children is ideal; I really like camping and anything outdoors.

When you think about technology- what comes to mind?

The evolution and how much technology changes from day to day is insane! When I think back to being a kid in computer class and playing Oregon Trail which I thought was just amazing back then!

What's the farthest you've ever been from home?

Chicago

What's the best way to start the day?

A quick read from a devotional book and a smile.

Brian

Brian Smith
Client Success Manager

Why do you do what you do?

As powerful and helpful as technology can be, it is often considered mysterious and sometimes even scary. I enjoy helping people leverage the power of technology while at the same time removing the mystery and fear through education.

What is your definition of service?

Sincere and wholehearted devotion to providing not only assistance, but education and understanding.

Favorite candy bar?

Twix

One word that describes your outlook on life?

Balanced

What game or movie universe would you most like to live in?

Star Trek, where people work towards the betterment of Humanity. Plus, really cool technology of course!

What age do you wish you could permanently be?

35. A good balance between the idealistic exuberance of youth and the knowledge and wisdom that comes with age.

Would you rather go hang gliding or whitewater rafting?

Hang gliding!

What would be your first question after waking up from being cryogenically frozen for 100 years?

Did we ever get flying cars?

What would be your ideal way to spend the weekend?

A day celebrating outdoors with friends and a day relaxing indoors learning more about and playing with technology.

When you think about technology- what comes to mind?

Through knowledge and understanding, technology is a powerful tool that is immensely helpful and now often indispensable in its usefulness.

What's the farthest you've ever been from home?

Approximately 1800 Miles.

What's the best way to start the day?

Exercise!

Tim Tiller, President & CEO

Tim Tiller, LMSW
President & CEO

 

Why do you do what you do?

I thrive on building winning solutions through service fueled by love.

What is your definition of service?

Anticipating the needs of others ahead of your own and responding to their needs in ways they never expected leaving them to feel like they are the most important person in the world at that moment.

Favorite candy bar?

Snickers

One word that describes your outlook on life?

Journey

What game or movie universe would you most like to live in?

Backgammon

What age do you wish you could permanently be?

28

Would you rather go hang gliding or whitewater rafting?

Whitewater rafting

What would be your first question after waking up from being cryogenically frozen for 100 years?

What happened to my family?

What would be your ideal way to spend the weekend?

Exploring the world through the eyes of my kids.

When you think about technology- what comes to mind?

The endless possibilities that it provides.

What's the farthest you've ever been from home?

Zimbabwe, South Africa

What's the best way to start the day?

Watching the sun come up and reflecting on all that I am grateful for.

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